KHD Buzz – M-commerce Growth Skyrocketing, the Rise of Social Customer Service, the Equifax Data Breach and More
UPS Report Predicts M-commerce Will Reach $250 Billion by 2020
There is no doubt that mobile commerce – aka m-commerce – is finally growing at the rate many predicted it would after a slow start. And according to a UPS backed report mobile transactions will make up 48% of online transactions by 2020, to the value of around $250 billion. Read More
Retail Fraud Attempts Spike After Equifax Data Breach
In news that comes as little surprise to most in the retail industry, retail fraud attempts spiked after Equifax data breach, implying that the stolen data was already in widespread circulation. Read More
Whole Foods Thriving as an Amazon Acquisition
The gamble seems to have paid off – so far – for Jeff Bezos as Whole Foods reports a surge in sales since officially becoming an Amazon owned company, especially when it comes to online sales. Read More
Infographic: Social and Customer Service
Social media sites are becoming an increasingly important part of many companies customer service offerings, as the infographic below demonstrates.
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