KHD Buzz – Online Shopping ‘Rehab’, The War On Serial Returners, Smarter Chatbots and More

KHD Buzz – Online Shopping ‘Rehab’, The War On Serial Returners, Smarter Chatbots and More

October 29, 2018 Off By Koehler Home Decor

Online Shopping ‘Rehab’ Attempts to Boost Brick and Mortar Spending

The British are just as into online shopping as the Americans, with an estimated 1 in 3 adults regularly choosing to shop online versus at a brick and mortar store. This, some say, is having a negative effect on the overall economies of many British smaller towns, an argument that is made in the US as well. A few weeks ago, one consumer group set up a faux ‘rehab center’ for ‘online shopping addicts’ as a part of a campaign to get consumers back into high street stores. However, according to some experts, the promotion did something very different; highlighted the ways in which offline retail stores are failing to cater to their potential customers. Read More

Survey: Major Retailers Ready to Ban ‘Serial Returners’

Every retailer, both online and off, tries to offer a fair and flexible return policy, knowing that this is something that most shoppers appreciate and actively look for. Some consumers, however, do abuse these more flexible policies. In fact, a recent Brightpearl study found that 42% of U.S. retailers, and a third of U.K. retailers, said they’ve seen an increase in serial returners over the past 12 months.

Who are the likely culprits? The study, which also surveyed 4,000 online shoppers from both countries, found that over a third of those ages 18 to 34 — more than other age groups — confessed to having bought extra items with the deliberate intention to return some of them. And this, the survey found, is leading some retailers – more than three-fifths of U.S. retailers and 45% of U.K. retailers – to consider rebelling and banning these ‘serial returners’ for good. Read More

Company Launches Advanced AI Platform and ‘Chatbots That Don’t Suck’ For Small Retail Businesses

Retailers both large and small are being encouraged from all sides – experts, consumers, pundits – to make use of chatbots to provide a better, more seamless customer service experience. But the simple fact is that interaction with even the best of these ‘robot customer service reps’ is often stilted, awkward and frustrating. Now one company is aiming to change that, claiming to have created advanced AI chatbots ‘that don’t suck’ and pricing them to be accessible to smaller businesses. Read More

Infographics: Consumers 2018 Holiday Shopping Plans

Even they don’t pay attention to trends, facts, and predictions at any other time of year most retailers do pay attention to them as they gear up for the big holiday shopping season. So the chances are that most of you will find the following set of infographics, based on a report compiled by OpenX and The Harris Report worth taking a close look at. The report was compiled using data from a survey conducted between August 30 and September 6, 2018, among 2,021 holiday shoppers in the United States.

Some 26% of respondents say they plan to spend more on holiday gifts this year than last year and 56% plan to spend the same.

Some 41% of Millennials plan to spend more on holiday gifts this year than last year.

Consumers plan to spend $819, on average, this holiday season.

Parents plan to spend $486, on average, on holiday gifts for their children this year. And take a look at those pet present figures. That’s a market that is, once again, still growing fast.

Some 68% of respondents plan to buy gift cards as presents this holiday season, 63% plan to buy apparel, and 47% plan to buy toys.

Some 31% of US consumers start their holiday shopping planning in September or earlier, and 38% start in October through Thanksgiving.

Koehler Home Decor is a wholesaler of home decor accessories and unique gifts. Source quality wholesale merchandise at and find tips for promoting your business on our blog.