Posts Tagged ‘customer base growth’

Understanding the Importance of Speedy Customer Service

Understanding the Importance of Speedy Customer Service

Here’s a scenario you may be familiar with in your own personal life. You order delivery pizza – or Chinese, or whatever – and the person taking the order assures you that you delivery driver will be with you in 25 minutes. He actually arrives in 23 and, reasonably satisfied you pay the tab and tip him the standard ‘fee’.

Imagine though if he arrived in 15. Chances ar

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