Posts Tagged ‘customer service’

Facebook Messenger Chat Bots – What They Are, What They Do and What They Can Do for You

Facebook Messenger Chat Bots – What They Are, What They Do and What They Can Do for You

It’s been about nine months since Facebook offered access to their Messenger Bot system to all business pages, not just to the select few big corporations who were its beta testers. And in that time for some retail businesses it has given their bottom line a genuine boost. But would it be right for your business, and just how does Messenger Bot work anyway?

What is Facebook Messenger Bot?

In

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Contact Center Technologies That Will Delight Your Customers and Boost Your Business

Contact Center Technologies That Will Delight Your Customers and Boost Your Business

Most businesses, both large and small, maintain some kind of customer contact center. No matter what niche your business operates in, customer/client satisfaction is one of the biggest keys to long term success, so getting customer service right is a must. And obviously, for a retail business it can be make or break.

This is perhaps a task that is harder than ever. Consumers, who are themselves us

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Understanding the Importance of Speedy Customer Service

Understanding the Importance of Speedy Customer Service

Here’s a scenario you may be familiar with in your own personal life. You order delivery pizza – or Chinese, or whatever – and the person taking the order assures you that you delivery driver will be with you in 25 minutes. He actually arrives in 23 and, reasonably satisfied you pay the tab and tip him the standard ‘fee’.

Imagine though if he arrived in 15. Chances ar

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